General

By using the Web Portal, you are agreeing to the terms of use set out on this page. If you do not agree with these terms of use, you should not use the Portal. If you feel that the terms of use are exclusive or unfair, your first point of contact should be the Web Portal Admin Team.

Mental Health North East (MHNE) is committed to best practices and to inform the Mental Health community in North East England in a safe, friendly and welcoming environment. We aim to provide a useful, informative and unbiased service for the Mental Health Voluntary Services Community in the North East of England.

 

Data Protection

Information held by MHNE Web Portal is kept secure on our web server and is not available to any unauthorised person. We do not share or sell personal information about members, individuals or organisations without their express permission and/or request unless required to by law. Please do NOT post any personally identifying information on public access areas of the web portal without the permission of the person concerned.

 

Appropriate Content

MHNE aims to keep the content of the portal relevant and current. By “relevant”, we mean relevant to the Mental Health Voluntary Services Community and their business. We do not accept content which is inappropriate, offensive or illegal. Such material discovered on the portal will be removed.

 

Submissions for Publication

MHNE accepts submissions for publication on the Web Portal from organisations and individuals – including staff, service users and carers. We try to be fair and unbiased in the way we publish submissions. All submissions should be relevant to the Mental Health Sector and should not contain material that could be interpreted as threatening, harassing, sexism, racism or hatred.

 

Preferred Formats

Ideally, material submitted should be in one of the following formats:

 

Plain Text ( .txt - Notepad, Kwriter, plain text e-mails), HTML (.html .htm. - web page or link), Word (.doc - Microsoft Word), Open Document Format (.odf – OpenOffice.org), Rich Text Format (.rtf - WordPad)

 

Submissions may be accepted in Portable Document Format (.pdf – Adobe Acrobat) on condition that the text is editable. If the text cannot be edited, we may not be able to process the information into a format that can be placed on the Portal. PDF documents are produced to make it easier to print out on a wide rage of computer systems but is not always the easiest or best format for Web Publication. If you need to submit an uneditable PDF file, please attach a short description in text format so that we can place it as a separate document with a link from the appropriate page or section.

We cannot publish information sent on Picture formats (.jpg, .jpeg, .gif, .tif, png, etc.).

Spreadsheets and Tables should be accompanied by a text description. They will then be placed as a separate document with a link from the appropriate page or section.

Other formats may be accepted. If in doubt, contact the Portal Admin Team.

 

Bias and Fairness

MHNE is not affiliated with any political, religious, spiritual, philosophical organisation, belief or position. Information placed on this site is presented 'as is' and may not necessarily reflect the views of MHNE, our members or affilliates. We may, occasionally publish material from political web sites or religious-based organisation which is relevant to mental health. This does not imply that we agree with or endorse it.

 

Links

MHNE provides links to third party web sites as a service to our readers. We do not have any editorial or monitoring control over these sites. By using links on this web site, you are agreeing that it is your responsibility to ensure that you are using appropriate virus and firewall protection. We do check linked web sites periodically to ensure that they are still current and available but cannot do so on a daily basis. If you find a link that does not work or contains malicious or illegal content, please contact the Web Portal Admin Team. We will assess the situation and, where appropriate, remove the link and/or report it to the relevant authority.

 

News

News published on the portal is for information only and may not reflect the views of MHNE, our members or affiliates. It is published for information only and MHNE does not accept responsibility for accuracy or bias in the News. If, however, you feel that an article is deliberately misleading, untrue or offensive, please contact our Web Portal Admin Team.

 

Events

Events are published as a service for our members. MHNE does not necessarily endorse or support events and cannot verify the usefulness or otherwise of any particular event for any particular person or group. By using the Events section or attending events advertised, you agree that it is your responsibility to judge whether the event is appropriate for you.

 

Appropriate Conduct

When contacting MHNE Web Portal, you should be treated in an appropriate manner. You should always be treated respectfully and your communication addressed appropriately. In return, we ask that, when contacting us, you do so in an appropriate and respectful manner.

 

Public Access Areas

MHNE has, from time-to-time, public access areas such as a Bulletin Board and Polls section. These allow you to comment or vote on issues, news and other parts of the web site. We require that all who post on these sections show respect to others and their opinions. No personal attacks, deliberately offensive, hurtful, racists, sexist, or hateful posts are allowed. Anyone who posts such material will be banned from the public access areas until the matter is resolved. If you see anything in the public access areas that you think falls into that category, please report it to our Web Portal Admin Team.

 

General Legal

MHNE Web Portal is based and edited in England and, as such is governed by the laws of England and Wales. Publications which are illegal will be removed and reported to the appropriate authorities. IP addresses of visitors are recorded and can be used to assist the police in preventing and/or tracking fraud, pornography, spamming and other illegal activities.

 

Cookies

When you log in to MHNE Web Portal, a “cookie” is placed on the hard drive of your computer. A “cookie” is a small text file (usually less than 1kB). It stores information about, and keeps you signed in to, your current session. This information is not used by the Web Portal Admin and cannot be accessed by us. You may delete this cookie, if you wish, but may have to sign in every time you want to view “members only” sections of the site. If you have your browser set to reject cookies, you may not be able to log in to members' areas.

 

Complaints and grievances

Although MHNE monitors material placed on the web Portal, it is not always possible to vet every item before publication. If you see anything on the Portal that you find objectionable or believe to be biased, illegal, offensive or otherwise inappropriate, please contact us. If you have a complaint or grievance of a different nature, your initial correspondence should be made to the same address. We will try to resolve the problem fairly in accordance with MHNE policies. If we cannot do so, or you feel that we have not acted fairly or within MHNE policies, let us know and we will pass your complaint to the appropriate person.

 

Email; admin@mhne.co.uk

Telephone; (0191) 549 6500

We will address the matter as soon as possible and make our best efforts to rectify the situation. This could include an explanation of the content and the context in which it was published, clarification on the content or removal of content.

MHNE reserves the right to refuse to publish material which we feel is inappropriate or offensive or otherwise breaches MHNE policies.

If you are unable to email or telephone, you can write to us at:

Web Portal,
Mental Health North East,
Defender Court,
Sunderland Enterprise Park,
Sunderland,
Tyne & Wear,
SR5 3PE

We aim to process correspondence within 3 working days and reply as soon as possible. May we take this opportunity to thank you for your visit to MHNE Web Portal and assure you of our commitment to making the Portal a useful, safe, friendly and welcoming part of the North East Mental Health VCS Community.

Copyright 2010 Mental Health North East

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